Product Returns

What you need to know

• Upon receiving and processing your return, we'll exchange, replace, or credit via original payment method within 3 business days
• Return products must be in original condition and please include all packaging, envelopes, bags, boxes, etc.
• Insurance coverage must be for full value of return items as Stuller is not responsible for lost or damaged shipments
• Stuller is unable to accept hazardous materials or cash on delivery (COD) return shipments
• Additional fees may apply for abuse of return privileges, not following guidelines, or shipping back of unaccepted items
• Items returned because of manufacturing defects will be exchanged

Tips for securely packaging your return

• Use plain or nondescript packaging.
• When possible, do not display your company name or logo on the outside of packages being shipped to Stuller. Use secure/alias names to address a package.
• By limiting the amount of information you share about who you are, what you are shipping, and to whom the shipment is intended, you minimize the risk of fraudulent activity.
• If shipping multiple packages, avoid taping the boxes together.
• Prepare shipments under a camera and capture the tracking number to have visual evidence of what was packed and shipped.
• For higher value items, ALWAYS double box. Sealing the ends of both boxes with clear tape, or tape with fibers, is always the best way to protect the contents from theft.
• Do not place your return in a drop box or leave it unattended. Schedule a pickup with the carrier or drop off inside the carrier’s facility and get a receipt with the tracking number.