Sessions
Opening Remarks
The opening session will focus on defining each area of experience, identifying potential roadblocks, discussing solutions, and grounding next steps through a variety of thought-provoking leadership concepts.
Our Industry Today
The jewelry industry achieved 14 years of normal growth in one calendar year, followed by an encore of sustained elevated sales levels in 2022. Consumers have returned to normal behavior with the pandemic in the rearview mirror, but the market is facing challenging economic headwinds. Jewelers should prepare to face these rapidly changing factors. This presentation will cover the factors influencing the jewelry industry, market performance over the recent past, and — more importantly — what lies ahead.
Building An Experience
What is experience? Join us as Taylor Burgess, Stuller’s chief customer officer, takes a deep dive into experiential retail. Learn how creating impactful moments that matter and emphasizing great experiences set you apart in an ever-evolving landscape.
Service and Profit
Are you ready to give your repair business a profit boost that can play a more significant role in your business success? Join this important conversation on how upselling, proper documentation, staff education, technology, appropriate pricing, and other simple practices can grow your repair business while increasing what you make with each job.
Diamonds and Gemstones Panel Discussion
Learn from our team of diamond and gemstone experts as we discuss today’s hot topics: lab-grown diamonds, screening essentials, price increases, diamond recycling, and more. Questions for the panel are encouraged, so come ready to ask our experts.
Driving Customization
Today’s jewelry customer is looking for something that’s one of a kind. With the help of modern technology and creative solutions, offering jewelry customization at any level is easier than ever. With this session, you will learn how to scale your custom business, discover the tools at your disposal, and tour Stuller’s custom manufacturing capabilities.
From Design to Digital Manufacturing
Take your custom jewelry business to the next level with our digital design solutions: CounterSketch® and MatrixGold®. In this session, we will show how these innovative software solutions prioritize efficiency and creativity as well as explore the journey from CAD to 3D printing and beyond.
Reset and Refocus: Business Planning 101
Our industry has seen incredible growth that has kept many of us reacting rather than planning. Business plans are essential for the success of organizations of any size. Join us to dive into the basics of business planning to help reset and ensure a foundation of success through a goal-oriented culture.
Trendspotting and Curation
In the dynamic world of fashion and fine jewelry, staying ahead of the curve is essential for retailers and designers alike as we strive to achieve the optimal assortment. This session delves into the art and science of identifying, interpreting, and curating assortments based on current jewelry trends. Join us for an engaging discussion and leave inspired to curate collections that captivate and delight.